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Important Resident Documents
As a member of Two Rivers Homeowners Cooperative, you're part of a resident-owned and self-governed community. Living here means being involved, informed, and invested in the well-being of our neighborhood. The documents below help guide how we live together and keep our community strong, stable, and affordable. Cooperative Management, Inc. (CMI), our property management company, supports the Board and residents by helping manage day-to-day operations and community coordination.
Need-to-Know Info for Residents
Looking for help with a specific issue? This section covers some of the most common resident needs—including how to request changes to your site, file a concern or complaint, and respond to violation notices. These processes help keep our community fair, consistent, and well-maintained.
New Occupants/ Extended Stay Guests
If you have a guest staying more than 14 days in a 6-month period, they may need to be approved as a household occupant. This helps ensure that everyone living in the community has been properly screened and approved under our co-op’s rules.
Anyone who plans to stay beyond that 14-day limit—unless they are a legal caregiver for a resident with a disability—must apply to the Board and meet the requirements outlined in the screening policy and bylaws. This includes a background check and, if approved, a signed agreement with the co-op.
Have questions or need to start the process? Contact CMI or click the link below.
Site/Home Change Requests
Planning to update your home or lot? Any exterior changes—including painting, adding a porch or deck, installing a shed or fence, major landscaping, etc.—must be approved by the Board before work begins.
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After you submit your request, the Board will review it at their next meeting. If approved, the Board will notify you directly with a written approval. You are then responsible for providing a copy of this approval to CMI. Depending on meeting schedules and whether more information is needed, approval can take up to a month or longer—so please be patient with the process. Our Board is made up of volunteers from the community.
Violations/ Notices
Before reaching out to CMI or a Board member, please review the information on this page. It explains how to understand your notice and what steps to take. You can also submit your required response using the provided link.
All notices require a written response—either using the form included with your notice, CMI’s online response form, or via email.
If you need more time or assistance, don’t hesitate to ask. You’re welcome to call our property manager for help understanding your notice and what needs to be corrected. However, a written response is still required.
Complaints
If you have a concern related to community issues, policy violations, or neighbor conflicts, please use the official CMI Complaint Form to ensure your concern is properly documented and reviewed. You may submit your complaint to CMI or the Board of Directors.
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Be sure to follow the guidelines provided on that page carefully. Incomplete complaints may not be enforceable or may delay action. All complaints must be submitted in writing using the form. Verbal or anonymous complaints cannot be formally addressed.
TRHC Policies
Policies are community-wide guidelines adopted by the Board to help keep daily operations fair, consistent, and transparent for all residents. These policies cover specific topics that are not always outlined in the co-op’s bylaws or lease agreement, yet are important for smooth and respectful community living.
Policies are reviewed and updated by the Board as needed. Following them helps ensure everyone shares a clear understanding of expectations and procedures.
Screening Policy
All new residents must complete a screening process before moving into the cooperative. This may include background checks and other eligibility reviews, depending on the type of application. Screenings are handled by CMI and reviewed by the Board in accordance with fair housing laws.
This policy applies to anyone over 18 joining a household, whether purchasing a home or moving in with an existing resident.
Clubhouse Reservation
The clubhouse is available for private resident use by reservation. To reserve the space, you must submit a request and follow the policy guidelines, including any applicable fees and cleanup requirements.
Reservations are reviewed and approved by the Board. Please plan ahead—availability is limited and not guaranteed until confirmed in writing.
Preferred Vendors
The Board may choose to hire vendors who have previously provided reliable service and fair pricing to the co-op—without seeking additional bids. This helps maintain quality, reduce delays, and support continuity with trusted providers.
Vendors are selected based on past performance, cost-effectiveness, and familiarity with the community’s needs.
Property Management:
Cooperative Management, Inc.
Cooperative Management, Inc. (CMI) partners with the TRHC Board to help manage the day-to-day operations of our community. They assist with things like rent payments, maintenance coordination, notices, and general questions about co-op living.
If you’re unsure about something—whether it’s your lease, community rules, or who to contact—don’t hesitate to reach out. CMI is here to help!
The CMI website is also a helpful resource. Their FAQ page answers many common questions from residents. Including, but not limited to: paying online, moving someone in, submitting a board request, complaints, violations and more!